What is an eSIMWhat is an eSIM and how does it work with Simly?and how does it work with Simly?

An eSIM (embedded SIM) is a digital SIM card that allows you to access mobile networks without a physical SIM card. Simly offers eSIMs for instant connectivity in 130+ countries, providing the convenience of roaming at the price of a local SIM card. Simply download the Simly app, choose your destination, purchase a data plan, and install the eSIM on your compatible device.

Is my device compatible with Simly eSIMs?

Simly eSIMs are compatible with a range of smartphones, tablets, and smartwatches that support eSIM technology. Popular compatible devices include iPhone XS and later models, Google Pixel 3 and later models, and Samsung Galaxy S21 and later models. Please check your device specifications or refer to our compatibility list on the Simly website for more information.

Can I use Simly eSIMs for voice calls and SMS?

Simly currently focuses on providing data plans for internet connectivity. Voice calls and SMS are not supported through our eSIMs. However, you can use internet-based services like WhatsApp, Skype, or FaceTime for calls and messaging.

How do I install a Simly eSIM on my device?

After purchasing a Simly eSIM data plan through the app, you will receive a QR code via email. To install the eSIM, go to your device's settings, select "Mobile Data" or "Cellular" (depending on your device), and choose "Add Data Plan" or "Add Cellular Plan." Scan the QR code, and your eSIM will be activated.

What if I run out of data or need to extend my plan while traveling?

You can easily purchase additional data or extend your plan duration through the Simly app at any time during your trip. Simply select the new data plan, complete the purchase, and your eSIM will be automatically updated.

Can I use my Simly eSIM in multiple countries during a single trip?

Yes, Simly offers regional and global eSIM plans that cover multiple countries, allowing you to stay connected seamlessly as you travel between destinations. Please refer to the plan details for a list of supported countries.

How do I get support if I encounter issues with my Simly eSIM?

Our dedicated support team is here to help. If you have any issues or questions, you can reach out to us through the in-app chat, email, or by visiting the "Contact Us" page on our website.